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2011
28
February
Why you should *never* use airfare.com to book a flight - and my apologies for a deal that didn't pan out
28
February
So on Thursday evening I reported a deal to Buenos Aires, Argentina and Santiago, Chile - both were showing up on airfare.com for an incredible price of $530 roundtrip after tax.
Airfare.com is large enough to be linked to from Kayak.com's search results, which gave them credibility, or so I thought.
I was pretty excited about it, and even booked a flight for myself to Santiago. But on Saturday (2 days later!), I received a call from airfare.com to tell me that my booking was canceled, and my confirmed booking with Air Canada had also disappeared!
Here's my confirmed booking from airfare.com
Booking successful. Confirmation number issued. 'Your tickets have been issued electronically'. Payment successful. Sounds pretty solid right?
And here's the screenshot of what my flight booking at AirCanada.com looked like from Thursday to Saturday:
Along with my itinerary ...
So for nearly 3 days we were all lead to believe we would be heading to Chile, or Argentina, with a confirmed booking. That is, until receiving news from airfare.com that our booking had been cancelled. And when trying to look at the booking at aircanada.com I'm now greeted with this:
So what happened? Who's to blame?
Airfare.com is basically a consolidator that buys blocks of flights from airlines like Air Canada. In this case, it was a legitimate block of fares that were offered by Air Canada to Airfare.com to sell at a certain price. Whether or not they meant to offer them at such a price is not clear. But regardless, they did.
So Thursday rolls around, and everyone books their flights through airfare.com and we're all lead to believe we'll soon be sipping wine from Mendoza. But probably sometime around Friday morning, Air Canada realizes what's happening and pulls the plug on the fares.
So here comes the real crux of the problem. Sites like airfare.com aren't advanced enough to have your ticket issued immediately from the airline. They basically rely on doing everything manually, which in airfare.com's case appears to involve using carrier pigeons to relay your booking information to Air Canada.
By Friday morning, Air Canada's contention was that the fares at that price were no longer available, so airfare.com couldn't honor the bookings.
This sort of delay between when a site like airfare.com receives bookings and when they are actually ticketed from Air Canada is unacceptable in 2011. It's also what likely leads to so many terrible things about airfare.com being posted on the Internet. People think they have one thing booked, and the next day airfare.com isn't able to offer that same price. The world of airfares moves quickly these days.
The other reason people probably hate them is the impossible to understand offshore labor that they use. Being in the tech industry, I'm pretty used to thick accents from overseas, but the two interactions I had with airfare.com 'support' were excruciating. I couldn't even understand my own e-mail address being read out to me.
In fairness to airfare.com, Air Canada shares some of the blame here as well. If you ask them, they'll say that 'airfare.com canceled the booking' but what they really mean is 'we changed the price back on them so they couldn't honor the booking'.
In 2011, an airfare booking should be near instantaneous, either you have it or you don't. You shouldn't be receiving a call 2 days later to be told that your booking is invalid.
So, the moral of the story is, avoid consolidators like airfare.com whenever possible (in this case it wasn't, the fare wasn't available on AC's site) . The less parties you have between you and booking directly with the airline, the less chance there is of something being screwed up, whether it's your name on the ticket, or the fare changing price a day later.
I'm sorry to anyone out there who thought they had a ticket to South America, only to find out a few days later they didn't. If you want to make a difference, just tell your friends and neighbors to avoid airfare.com like the plague.
You can also report them to the Toronto chapter of the BBB, their official company name is actually:
Sky Link Travel Inc
1027 Yonge Street
Toronto, Ontario M4W 2K9
Canada
Tel: 416-922-7000
Fax: 416-413-9270
And the CEO is Joe Bous - you can e-mail him: joe -at- airfare.com (And yes, he does read his e-mail, he responded pretty quickly when I mentioned I would be letting everyone in Canada know what I thought of the way they do business).
2011
24
February
Kelowna to Buenos Aires, Argentina - $538 roundtrip after tax!
24
February
There's apparently a flight to Buenos Aires, Argentina for $538 roundtrip after tax.
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2011
22
February
How to get the best deal on an all inclusive package
22
February
When it comes to all inclusive vacations, this is the question most people want the answer to: 'When should I book to get the best deal?'
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2011
12
February
Air Canada just dropped every flight to Mexico City down to $442 roundtrip after tax
12
February
I'm guessing with all the news about Mexico lately, there must be a lot of half empty planes heading to Mexico City.
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2011
18
January
So, I'm now blogging for a large Canadian media conglomerate
18
January
Last month, a kind soul and devoted reader took the time to point out to me that Sympatico.ca was looking to fill the position of 'Travel deal blogger' for the Travel section of their giant web portal.
Read more
2011
14
January
Kelowna to Punta Cana, Dominican Republic - $259 roundtrip after tax
14
January
There's a super cheap flight from Air Canada Vacations, to the Dominican Republic.
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2010
16
December
Christmas All Inclusive: Decameron Los Cocos - $755/person after tax
16
December
The December 19-26 package to the Decameron Los Cocos in Puerto Vallarta, Mexico just dropped to $755/person after tax.
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2010
3
December
Kelowna to Puerto Vallarta - $197 roundtrip after tax
3
December
Update: This fare has now sold out, congrats to those who got in on it!
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2010
30
November
Rexall to offer 15,000 aeroplan points to western Canadians for transferring a prescription
30
November
For 1 day only on Saturday December 4th, Rexall will be offering 15,000 aeroplan points for a transfer of a prescription from a NON-Rexall store to a Rexall store as long as the prescription is actually filled and picked up that day.
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2010
25
November
WestJet announces 'Blue Tag Thursdays' - will they deliver?
25
November
WestJet has just announced that every Thursday @ 1 PM MST they are going to offer 'one great deal' for just a few hours only.
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